VKALP Jobs

 
 
 
 
 
 
 
 

ABOUT VKALP:

VKALP is a Sanskrit word which means 'Alternatives and Options' and the Company truly aims towards providing you the best alternates as an extended enterprise and ecosystem partner for all your support service needs.

 

OUR VISION:

Expand Vkalp's footprint in our quest to offer BPO services Nationally

Continue to offer services which substantiate professionalism, transparency, technical superiority and zeal!

Imbibe in and excel at the service principals of our partners!

 

OUR MISSION:

2014: Team of 1000 + associates in Rajasthan
2015: Expand footprint Nationally to two more Regions
CSR : Train young talent and provide direct and indirect employment to 5000+ people in Rajasthan


Ensure Partner delight by nurturing the right talent, setting up auditable processes and building system redundancy.


Inspire the zeal of service in each employee by offering a vibrant environment and transparent practices.


Service a diversified client portfolio and increase the per employee productivity to ensure shareholder profitability.
 

OUR VALUES:

Client centric
Ethical and Reliable
Zeal to serve
Goal driven
Technical expertise
Industry Knowledge
Energy conservation
Conserving energy

 

WHO WE ARE:

VKALP came into inception in the year 2002. It has a track record of impeccable client satisfaction. The Company excels in delivering exceptional customer experience cost effectively for over a decade and no project or customer is considered small.


Today VKALP operates as a 500 seater BPO facility. The organization currently operates in various industry verticals like Telecom, Human Resource Management, Healthcare, Ecommerce and Media.


With its new facility under construction VKALP will have operational capability of over 1000 seats and an infrastructure at par with Global standards. This will enable the organization to provide greater facilities and scalable support to its partners.

 

 

HOW WE CAN HELP:

VKALP offers a wide range of BPO and Customer Management Outsourcing solutions to serve the constantly changing needs of clients. Our forte lies in managing discrete processes or 360 degree customer management outsourcing solutions ranging from customer acquisition to credit and collections.

We place ourselves within your organizational structure to drive change. We work objectively to transform service delivery and focus on client needs, potential, goal and brand, serving as a vehicle to put you ahead of the competition.

 

KEY DIFFERENTIALS:

VKALP's Technologically Integrated MIS and CRM systems allow security and accuracy. Our systems provide Intelligent MIS and ACD is integrated with our custom CRM to capture VOC and action points along with the regular client CRM thus enabling faster delivery and removing use of Excel Sheets, paper or notes on local systems.

Extensively and Diversely Experienced Team. We have a team that has worked with best in the industry and gained cross functional and Multiple LOB handling experience ranging from 1 LOB to 10 LOBs for a single client. In the past decade, VKALP has gained experience in addressing a wide range of customer support needs across various verticals that allows handling almost all possible on-call and off-call scenarios simple.

VKALP offers Competitive Costs. All Costs are tailor made to Client and Project Needs thus reducing your customer contact cost by 10-20%.

VKALP ensures Round the Clock Support. We can provide your organization with 24 X 7 X 365 services and support, so you can always be sure that your customers will be attended to even on weekends and holidays.

Client Defined Service Levels and 99% Uptime Guaranty
Management Co-location allows greater control and effectiveness
100% Accountability of mistakes with Full Control via Digital Call Recording and Screen Recording allowing capability to catch agent issues and mistakes.
Excellent Client References
Guaranteed Lower AHT
Higher Productivity

WHY VKALP?
We have been providing a wide spectrum of inbound, outbound services and back office solutions to our clients for the past decade, enabling them to provide world class service to their customers and thus move up the Value Chain.


Our team of experts can help you turn an average telemarketing project into a vigorous B2B sales model with higher profits. We can collect and analyze detailed information including minute details about customers, market niches and different programs and up-sell on your behalf.


We have been able to offer cost effective and tailor-made solutions to our clients by providing innovative and competent business solutions supported by a robust technology and flexible costing model as per client needs, which helps in providing the best in class service at the right price as per client requirement. Some areas where we are present are established E-Commerce and start-up online players to healthcare, media and a gamut of services from inbound customer care to VAS up-selling for established national telecom players.

WHAT DO WE DO:

Outbound Customer Support
Email and Chat Support
Back Office Support
Technical Support
Telemarketing Services
H.R. Services
TOLL FREE (1800) Answering Services
Inbound customer care
Dealer Helpline
Customer Response management
Verification services
Value added services (VAS) up-selling services
Order Taking Services
Inbound & Outbound Sales
RSVP & Event Helpline services
DRTV Response Services
Technical support services
Online customer support services
Virtual receptionist services
Ticket booking services
IVR services
Medical answering services
Payment collection services
Up-Selling & Cross-Selling Services

 
 
 
 
 

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VKALP OUTSOURCING SERVICES PVT LTD

 

33-36, Ist Avenue Road

Lal Bahadur Nagar west, JLN Marg, Jaipur, India 302018

+91 141 4005922, care@vkalp.com

 

2013 VKALP OUTSOURCING SERVICES
Developed & Managed By: Dreams Soft Technology