Services >> Back-End Support Services

Back-End Support Services:
Our Back End Support complements our Call Center Services. We provide competent services for:
Transaction Fulfillment
Email Customer Support
Chat Support
Product Research and Content Management
Query Resolution Service
Account Management
Reconciliations
Book Keeping
Order Fulfillment
Transaction Verification

 

Case Study:
Transaction Verification & Fulfillment
Our Client is an Ecommerce b2b portal that receives enormous business leads on a daily basis. Our representatives study these leads, enrich them with proper formatting and match recommended suppliers to the requirements.

Email and Chat Customer Support
Our Client is one of India's Largest Gifting Portal which required Seasonal support. Our representatives provided 24x7 chat and email support for delivery confirmations and refund issues. Enrich the same with proper formatting and match recommended suppliers to the requirements.

Product Research and Content Management
One of our clients a leading portal related to healthcare required research and content for their listing business. We engaged researches and verifiers for the following:
   Doctor Information Search across India
   Validated and Registered Doctors including exchange of certificates and Self/facility images to ensure high level of listing quality. Over 3000 doctors registered.

 

SERVICES WE OFFER:


 
 
 
 
 

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VKALP OUTSOURCING SERVICES PVT LTD

 

33-36, Ist Avenue Road

Lal Bahadur Nagar west, JLN Marg, Jaipur, India 302018

+91 141 4005922, care@vkalp.com

 

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