Call Center Services >> CHAT SUPPORT SERVICES

Outsourcing Live Chat Support Services to India:
VKALP, a leading outsourcing company in India, offers cost-effective Live Chat Support services to customers around the globe. Our comprehensive live chat support provides personalized customer service for various technical as well as non-technical products and services.

What is live chat support?
Live chat support helps companies interact with their customers by proactively inviting them to an online chat to provide support regarding their products or services in real-time. Chat support provides companies with an effective two-way communication system that can be utilized as an interactive customer support tool, as well as an effective marketing aid that converts browsers into buyers by providing them with sales and marketing support. Additionally, in comparison with live phone support, which requires heavy initial investment and high operating expenses, live chat support is available at a cost-effective and affordable price structure.

How does offshore live chat support work?
Online chat support is pre-configured, easy to install and does not require additional modules or add-ons to be installed by the visitor. It uses functionalities available in any modern browser by default. When a visitor to your website requires assistance of any kind, all they have to do is click on the "click-to-chat" button prominently placed on your website. This will initiate a live chat session with a customer care executive, who will provide real-time answers to the customer's queries, and also cross-sell and up-sell your products and services in the process.

Why provide live chat support services?
Choosing to install live chat support services on your website can give you several benefits:
Helping customers complete orders through text chat
Real time assistance in page-pushing capabilities for website visitors
Effective closing of e-commerce sales by assisting customers in checking out the contents of their shopping cart
Opportunity for instant sales through cross-selling of products
Increasing customer loyalty by providing answers to customer queries in real-time
Ability to collect real-time data about your website traffic, visitor information and navigational path


Which industries can benefit from live chat support?
A number of industries across various verticals use live chat support services to sell their products online and provide superior customer support. O2I provides technical and non-technical live chat support for clients in the following industries:
Retail
Software/ IT/ ITES
Broadcasting
Food and Beverage Industry
Online Printing and Publishing
Healthcare
Real Estate
Insurance
Education
Web Design/ Hosting
E-commerce Stores

 

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VKALP OUTSOURCING SERVICES PVT LTD

 

33-36, Ist Avenue Road

Lal Bahadur Nagar west, JLN Marg, Jaipur, India 302018

+91 141 4005922, care@vkalp.com

 

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