Services >> Inbound Call Center Services

Outsource Inbound Call Center Services:

In today's competitive market it is as important to have an efficient and prompt inbound customer care support team as having a great product and /or service. The absence of the same may put you at risk to losing your valuable customers to your competitors. If lately you have been unable to meet the severe demands of customer support in-house, why not consider outsourcing inbound customer support to VKALP?


VKALP is a decade old reputed & recognized outsourcing company that has been handling inbound customer service operations of several organizations, across a wide range of domains. Our technologically advanced infrastructure, Team of skilled call center professionals and usage of current telecommunication software helps us provide prompt and efficient call center support and call answering services 24x7 that are tailor-made as per client budgets & requirements.

Inbound Call Center Services We Offer:
We have expertise in a wide range of inbound call center services, such as Customer Care, Inbound Verification, Technical Support, Order Taking, After Sales Support, Toll free Support.

 

TOLL FREE (1800) Answering Services
Inbound customer care
Dealer Helpline
Customer Response management
Verification services
Value added services (VAS) up-selling services
Order Taking & Inbound Sales
RSVP & Event Helpline services

DRTV Response Services

Technical support services
Online customer support services
Virtual receptionist services
Ticket booking services
IVR services
Medical answering services
Payment collection services
Up-Selling & Cross-Selling Services

 

Case Study:
1800 Toll free support for one of India's largest Ecommerce Company is being handled 14/7/365 hours a day. The helpline supports not only customer grievances, helps in placing orders and explain product and membership benefits to customers.
Expertise in Tele verification for India's fastest growing Telecom provider
    Over 1 Million interactions a Month
    Over 95% SL delivery with Low AHT ensuring fastest Sales Turnaround
We assist over 50000 retailers and 5 Million subscribers daily for another of India's top Telecom provider
    Over 1.5 Million interactions a Month

Medical Answering Services for a NGO providing basic healthcare via telemedicine to rural villages of Rajasthan.
    Paramedic (PM) Helpline: Local Health Worker calls helpline number where the paramedic enters the patient details and creates a online patient file. This file is entered with symptoms and details about patients. The patient management software then generates a prescription basis the symptoms and discussions in consultation with Onsite Doctor.

Order Taking and Technical Support for an MVNO provider based in California, USA. They supply international roaming SIM card solutions.
    Recharges : Customers roaming around the world would call in for recharges
    Order Taking: Helping new customers book orders, explain product charges etc for 100+ different countries.
    Technical Support: Helping customers with over 100 different country specific SIM cards and making sure their settings are correct in terms of Bands in GSM phones and coverage area.


WHY VKALP:

We have been providing a wide spectrum of inbound, outbound services and back office solutions to our clients for the past decade, enabling them to provide world class service to their customers and thus move up the Value Chain.


Our team of experts can help you turn an average telemarketing project into a vigorous B2B sales model with higher profits. We can collect and analyze detailed information including minute details about customers, market niches and different programs and up-sell on your behalf.


We have been able to offer cost effective and tailor-made solutions to our clients by providing innovative and competent business solutions supported by a robust technology and flexible costing model as per client needs, which helps in providing the best in class service at the right price as per client requirement. Some areas where we are present are established E-Commerce and start-up online players to healthcare, media and a gamut of services from inbound customer care to VAS up-selling for established national telecom players.

 

SERVICES WE OFFER:

 


 
 
 
 
 

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VKALP OUTSOURCING SERVICES PVT LTD

 

33-36, Ist Avenue Road

Lal Bahadur Nagar west, JLN Marg, Jaipur, India 302018

+91 141 4005922, care@vkalp.com

 

2013 VKALP OUTSOURCING SERVICES
Developed & Managed By: Dreams Soft Technology