VKALP Jobs

 
 
 
 
 
 
 
 

Idea Cellular Ltd:

Idea Cellular, commonly referred to as Idea, is an Indian mobile network operators based in Mumbai, India. Idea Cellular is an Aditya Birla Group Company, India's first truly multinational corporation. Idea is a pan-India integrated GSM operator offering 2G and 3G services, and has its own NLD and ILD operations, and ISP license. With revenue in excess of $4 billion; revenue market share of nearly 15%; and subscriber base of over 121 million in FY 2013, Idea is India's 3rd largest mobile operator. Idea ranks among the Top 10 country operators in the world with a traffic of over 1.5 billion minutes a day.

Using the latest in technology, Idea provides world-class service delivery through the most extensive network of customer touch points, comprising of nearly 4,500 exclusive Idea outlets, and over 7,000 call centre seats. Idea's customer service delivery platform is ISO 9001:2008 certified, making it the only operator in the country to have this standard certification for all 22 service areas and the corporate office.

 

Processes Handled
Inbound Customer Verification Helpline
Inbound Trade Helpline
Outbound Customer Service
Outbound Retention
Outbound VAS Up sell

 

 

 

Aircel Cellular Ltd:

Aircel group is an Indian mobile network operator headquartered in Chennai, that provides wireless voice, messaging, and data services in India. It is a joint venture between Maxis Communications Berhad of Malaysia and Sindya Securities & Investments Private Limited, whose current shareholders are the Reddy family of Apollo Hospitals Group of India, with Maxis Communications holding a majority stake of 74%. Aircel commenced operations in 1999 and today is the leading mobile operator in Tamil Nadu, Assam, North-East India and Chennai.

It is India's fifth largest GSM mobile service provider and seventh largest mobile service provider (both GSM and CDMA) with a subscriber base of over 63.35 million, as of December 2012 with 62.24% of them being active. It has a market share of 7.33% among wireless operators (includes GSM, CDMA, and FWP operators) in the country.

 

Processes Handled
Inbound Customer Care Helpline
Inbound Customer Verification Helpline
Inbound Trade Helpline
Outbound Customer Service
Outbound Retention
Outbound VAS Up sell

 

Bharti Airtel Ltd:

Bharti Airtel Limited, commonly known as Airtel, is an Indian multinational telecommunications services company headquartered in New Delhi, India. It operates in 20 countries across South Asia, Africa, and the Channel Islands. Airtel has GSM network in all countries in which it operates, providing 2G, 3G and 4G services depending upon the country of operation. Airtel is the world's fourth largest mobile telecommunications company by subscribers with over 275 million subscribers across 20 countries as of July 2013. It is the largest cellular service provider in India, with 191.39 million subscribers as of July 2013. Airtel is the third largest in-country mobile operator by subscriber base, behind China Mobile and China Unicom.

Airtel is the largest provider of mobile telephony and second largest provider of fixed telephony in India, and is also a provider of broadband and subscription television services. It offers its telecom services under the airtel brand, and is headed by Sunil Bharti Mittal. Bharti Airtel is the first Indian telecom service provider to achieve Cisco Gold Certification. It also acts as a carrier for national and international long distance communication services. The company has a submarine cable landing station at Chennai, which connects the submarine cable connecting Chennai and Singapore.

 

Processes Handled
Outbound Customer Service
Outbound Retention
Outbound VAS Upsell

 

Tata DoCoMo:

TATA DOCOMO, is an Indian cellular service provider on the GSM, CDMA and platform-arising out of the strategic joint venture between Tata Teleservices and NTT Docomo in November 2008. It is the country's sixth largest operator in terms of subscribers (including both GSM and CDMA).


 

 

Processes Handled
Outbound Customer Service
Outbound Retention
Outbound VAS Upsell

 

Cardekho.com:

Cardekho is an automotive website, which was launched in 2008 It is owned by Girnar Automobile Pvt. Ltd., a fully owned subsidiary of Girnar Software Pvt. Ltd, which has its headquarters in Jaipur, India. CarDekho won the 'Website of the Year 2012' along with the titles of 'Best Car Website' and 'Most Popular Website'. CarDekho also won 'Most Popular Automotive Website' in 2011 and 'Best Automotive Website' in 2009.

 

 

 

Processes Handled
Outbound Customer Service
Outbound Leads Verification

 

 

Indiamart.com:

IndiaMART is an Indian internet limited company headquartered in Noida, India. The company is best known for its B2Bmarketplace which matches buyers and suppliers. IndiaMART attracts 1.6 million daily visitors with over 9.3 million daily page views. It was also termed as India's largest B2B marketplace with a 60 percent market share by IAMAI IndiaMART was founded in April 1996 by Mr. Dinesh Agarwal as a company specializing in developing websites and later evolved into a directory. The full name of company is IndiaMART InterMESH Limited (ISO 9001:2008 certified). India Mart's investors include The Times Group,[ not in citation given] Intel Capital and was also in talks with Warburg Pincus for another round of investment, which fell through on differences on valuations.

 

Processes Handled
Inbound Toll free Customer Service
Outbound Welcome Calls
Outbound Verification
Outbound Business Sales


 

Namastedoc.com:

Finding and booking a doctor appointment should be and need be as easy as booking a train/flight or a movie ticket. NamasteDoc.com is an honest effort to create an enabling environment for doctors and patients by bringing this activity on their fingertips and on press of a button!

NamasteDoc.com is a move in this direction towards refining and redefining the process/experience of patients seeking to search and book appointment with the right doctor for them and for the doctors wanting to bring some method to their patient management allowing them some respite from their back breaking schedules. It is a free online and telephonic service that allows patients to find and book the right doctor appointment, instantly and 24x7 NamasteDoc.com shall assist in facilitating free doctor appointments in primary care and in specialties like but not limited to ENT, Ophthalmologists, Orthopaedics, Gynecologists, Pediatrics, Dermatologists, Urologists and Cardiologists etc.

It is well understood that what we strive for is a behavioral and cultural change in the way we doctors and patients have interacted in India and there will be challenges galore as we go about it. However, we at NamasteDoc believe that service brings forth a win-win scenario for both patients and doctors and that slowly but surely this service will bring in efficiency and happiness for all involved!

Processes Handled
Inbound Toll free Patient Service
Outbound Welcome Calls
Outbound Patient Feedback
Outbound Business Sales

 

Getit:

Getit is a directional media company in India. Its services include yellow pages, white pages directories, classified media, tele-information services, online and mobile media. It currently operates in 56 cities PAN India. Getit offers services across print, voice, online and mobile platforms. Investors in the company include Malaysia based Astro All Asia Networks Plc andHelion Venture Partners.

 

 

 

Processes Handled
Outbound B2B Telesales

 

 

MTS:

Sistema Shyam TeleServices Limited (SSTL), also known as Mobile TeleSystems and commonly referred to by the abbreviation MTS, is the Indian subdivision of Russian Mobile TeleSystems telecommunication company headquartered in New Delhi, India. It provides wireless voice, broadband Internet, messaging and data services in India. MTS India is a subsidiary of Russian conglomerate Sistema and operates across India with over 16 million customers as on 2012.

 

Processes Handled
Outbound
Customer Service
Outbound VAS Upsell

 

Piramal eSwasthya:

E-swasthya is a Social Initiative of Primal Healthcare Limited, a first-of-its-kind telemedicine-based model for providing primary care in Rajasthan, India that aims to address the absence of doctors. The project has the following components: Piramal Swasthya Sahayika (PSS) - PSS are local literate women who acts as the communication link between the patient and the doctor. The women undergo a rigorous training programme in which they learn to collect simple diagnostic information and provide preventive medicine, first-aid and customer service. These women are given a medical kit, marketing material and a mobile phone.

 

They are then assisted in setting up a tele-clinic (PSS Centre) at their own homes. During a consultation, a PSS records patient history through a simple one-page form, measures vitals such as blood pressure, temperature, weight and then calls a remote paramedic based out of a call centre in a city (currently Jaipur, India). This process takes close to 5-7 minutes per patient. *Call Centre Paramedics - After talking to and examining the patient, the health care worker communicates this diagnostic data through a cell-phone to centralized call centre paramedics. The paramedics are mainly graduates who have been trained to use a Clinical Decision Support System (CDSS) to diagnose the problem. As prompted by the software, the paramedic asks a series of questions to the health worker, who in turn asks the same to the patient. The responses are communicated back to the paramedics.

 

Processes Handled
Inbound Paramedic Consultation

 

 

Cellular Abroad:

Cellular Abroad is a mobile virtual network operator and internet retailer based in Playa del Rey, Los Angeles that uses GSM technology to provide international wireless voice, messaging and data services. Cellular Abroad sells and rents unlocked international GSM cell phones, portable WiFi hotspots and SIM Cards

 

 

 

 

Processes Handled
Inbound Customer Service
Inbound Order Taking Service
Outbound Technical Troubleshooting

 

 

Tele-SalesForce:

Tele-SalesForce helps companies establish and deploy a complete business development plan to strategically target and identify opportunities using a powerful combination of world class, proven marketing techniques and technologies, combined with highly competitive telesales professionals.


 

 

Processes Handled
Outbound B2B TeleSales
Outbound B2B Appointment Setting

 
 
 
 
 

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